Privacy Policy

Effective: May 20, 2026 | Baltimore, Maryland

Important notice: This Privacy Policy governs the collection and use of information through karollcounseling.com only. It does not constitute or replace a clinical Notice of Privacy Practices (NPP). If you are a client or prospective client, you will receive a separate NPP as required by HIPAA prior to or at the time services commence.

About this policy

Carolyn Karoll, LCSW-C, CEDS-S ("I," "me," or "my practice") is a licensed clinical social worker and certified eating disorders specialist providing telehealth psychotherapy services to adults in Maryland. This policy explains how personal information submitted through this website is collected, used, and protected.

By using this website, you acknowledge that you have read and understood this policy. If you do not agree with these terms, please discontinue use of the site.

Information I collect

This website collects information only when you voluntarily provide it. This may include:

Contact information — your name, phone number, and email address when you use the contact form or reach out by email or phone to request an appointment or ask a question.
Communication content — any message or inquiry you submit through the website or via email.
Technical data — standard server logs, browser type, IP address, and referring pages, collected automatically by web servers and not linked to your identity.

This website does not collect payment information, insurance details, or clinical health information. Any sensitive personal health information shared in the context of a therapeutic relationship is governed separately by HIPAA and by the clinical informed consent and Notice of Privacy Practices you receive as a client.

How I use your information

Information submitted through this website is used solely for the following purposes:

To respond to your inquiry or schedule a consultation or appointment.
To provide information about my services, qualifications, or professional resources.
To maintain basic communication records as required by professional licensing standards.

I do not use your information for marketing campaigns, mailing lists, or unsolicited outreach. I will not sell, rent, lease, or trade your personal information to any third party.

Email is not confidential

Please be aware that standard email is not a confidential or HIPAA-secure method of communication. If you contact me at [email protected], please do not include sensitive personal health information, descriptions of symptoms, or clinical details in your message. Email should be used only for general scheduling inquiries or non-sensitive questions.

Secure, HIPAA-compliant communication with established clients is conducted through the telehealth platform used for your sessions.

Telehealth services

My practice is telehealth only. Psychotherapy sessions are conducted via a HIPAA-compliant video platform. The privacy and security practices of that platform are governed by its own terms and Business Associate Agreement (BAA). I take reasonable steps to ensure that any platform used for clinical services maintains appropriate security standards under HIPAA.

You will be informed of the specific platform used and its privacy terms prior to your first session.

Third-party services and links

This website contains links to third-party platforms including Psychology Today (psychologytoday.com) and Google Maps. These third parties operate independently and have their own privacy policies, which I do not control. Clicking on an external link takes you away from this website, and your activity on those platforms is subject to their respective terms.

This website is built on Drupal. Standard Drupal server logs may collect basic technical data (IP addresses, page visits) for operational purposes. This data is not used to identify individuals.

Data security

I take reasonable precautions to protect information submitted through this website. However, no method of internet transmission or electronic storage is 100% secure. I cannot guarantee absolute security of information transmitted via standard email or web forms, and I encourage you to use discretion about the personal details you share through these channels.

Your rights

You have the right to request access to the personal information I hold about you from website interactions, and to request correction or deletion of that information where it is not subject to professional record-keeping obligations. To exercise these rights, please contact me directly.

Note: Rights regarding your clinical health information as a client are governed separately under HIPAA and will be explained in full in the Notice of Privacy Practices provided at the start of services.

Minors

This website and my clinical services are directed toward adults. I do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian concerned about information submitted by a minor, please contact me immediately.

Changes to this policy

I may update this Privacy Policy from time to time to reflect changes in applicable law, technology, or my practice. Any updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact me:

Carolyn Karoll, LCSW-C, CEDS-S

[email protected]

443.535.3130

Baltimore, Maryland

karollcounseling.com

READY TO TAKE THE NEXT STEP?

The relationship between therapist and client is one of the most important factors in successful therapy. If you'd like to learn more about working together, I invite you to reach out by phone or email to schedule a free 15-minute consultation.